Project Service Automation - Project planning, resource scheduling, time and expense management, and service analytics.
Marketing - Connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools. Microsoft Dynamics CRM UI on a Windows 8 Tabletįinance and Operations - Financial management with reporting and analytics manufacturing tools for project management, production planning, scheduling, and cost management and warehouse and inventory control tools for supply chain management. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.Ĭustomer Service - Omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.įield Service - Scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools. The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.Ĭompanies can choose from the following Microsoft Dynamics 365 applications and features:Ĭustomer Insights - Combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Microsoft was one of the first major vendors to combine the capabilities of ERP and CRM natively. It does not store any personal data.Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management ( CRM) and enterprise resource planning ( ERP), along with productivity applications and artificial intelligence tools.ĭynamics 365 launched in 2016, when Microsoft combined Dynamics AX - its ERP application - with its Dynamics CRM application. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Other. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
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